Question 1

What is Christina’s Cleaners?

Accepted Answer

Christina’s Cleaners is a premium professional cleaning service based in Oxford. We provide a meticulous and reliable approach to home care for discerning households. Our company was founded by Christina, a Ukrainian refugee and Oxford resident, on the belief that a home should be a sanctuary of peace and safety. We are a socially conscious business dedicated to delivering an exceptional standard of clean while empowering our team and supporting the local Oxford community.

Question 2

What makes your cleaning service in Oxford different?

Accepted Answer

Our service provides a comprehensive and ethical approach to home care. Three key principles define our work:

An Uncompromising Standard: We use a proven, systematic approach to achieve a lasting level of cleanliness, beginning with our Signature Deep Clean.
A Commitment to Eco-Friendliness: We are a leading eco-friendly cleaner in Oxford. We exclusively use powerful, plant-derived, non-toxic cleaning solutions that are safe for your entire family, including children and pets.
A Socially Conscious Mission: By choosing us, you are supporting a business that provides supportive and meaningful employment opportunities for its team, investing in a story of resilience, hope, and community here in Oxford.

Question 3

What types of cleaning services do you offer?

Accepted Answer

We offer a structured range of services to suit different needs. Our system is designed to create a perfect baseline and make maintenance effortless. Our primary services are:

Signature Deep Cleans: The essential first step for all new clients to reset the home.
Regular Maintenance Cleans: Ongoing weekly or fortnightly cleans to effortlessly uphold the standard.
Lite Single Cleans: A swift and targeted refresh for a quick spruce-up.
Bespoke Home Management: An exclusive, team-driven service for unique properties requiring holistic organisation, available by referral only.

Question 4

Why is a Signature Deep Clean required for new clients?

Accepted Answer

Our Signature Deep Clean is the mandatory first step because it establishes a new, manageable standard of cleanliness in your home. This exhaustive, top-to-bottom clean addresses accumulated dust and grime in every corner, creating a perfect baseline. This foundation makes all subsequent Regular Maintenance Cleans far more effective and efficient, ensuring we can consistently maintain that ‘brand new’ feeling for you.

Question 5

What is included in a Signature Deep Clean?

Accepted Answer

Our Signature Deep Clean is a comprehensive service that covers the core areas of your home in detail. This includes an exhaustive clean of your kitchen, bathroom(s), living room, and bedroom(s), along with a thorough cleaning of all floors. To make your clean even more complete, you can also add optional extras such as deep cleaning of kitchen appliances, interior window cleaning, and professional ironing services. For particularly tough, localized grime encountered during a Deep Clean, we may recommend a targeted application of a stronger cleaning agent, but only after receiving your full approval.

Question 6

How do the Regular Maintenance Cleans work?

Accepted Answer

After the initial Deep Clean, you can transition to our effortless upkeep plan. Regular Maintenance Cleans are scheduled weekly or fortnightly to permanently uphold the high standard of cleanliness in your home. We focus on high-traffic areas and key details to ensure your home is always guest-ready and feels consistently fresh and orderly. All scheduling is handled monthly in advance for your convenience.

Question 7

What is a Lite Single Clean for?

Accepted Answer

Our Lite Single Clean is a less intensive service, perfect for a swift spruce-up. It is an ideal solution for when you have unexpected guests arriving, or if you simply need a light touch-up between your scheduled Regular Maintenance Cleans. It is delivered with the same professional care and eco-friendly products.

Question 8

Are your cleaning products safe for children and pets?

Accepted Answer

Yes, absolutely. The health and safety of your family is our top priority. We are a leading eco-friendly cleaning service in Oxford and our standard is to exclusively use high-performance, plant-derived cleaning solutions. Our entire process is non-toxic, sustainable, and free from harsh chemical residues or artificial fragrances, making it completely safe for children, pets, and anyone with sensitivities.

Question 9

Do you ever use non-eco-friendly cleaning products?

Accepted Answer

Our commitment and standard practice is to use eco-friendly products. However, during a Signature Deep Clean, should we encounter exceptionally tough and localized stains (such as stubborn limescale, heavy grease, or mildew), we may recommend using a more powerful, specialized product for that specific area. We will never use these stronger products without first discussing the situation with you and receiving your explicit permission. Your safety, preferences, and peace of mind are paramount.

Question 10

How much do your professional cleaning services in Oxford cost?

Accepted Answer

We offer transparent, hourly-based pricing for our clear service tiers:

Signature Deep Cleans: £50 per hour.
Regular Maintenance Cleans: £25 per hour.
Lite Single Cleans: £30 per hour.
Bespoke Home Management: £99 per hour (by referral only).

Question 11

What are ‘Clean Credits’ and how do I use them?

Accepted Answer

‘Clean Credits’ are our way of rewarding you for investing in the essential first step. For every hour of a Signature Deep Clean you book, you earn £10 in Clean Credits. These credits are then automatically applied as a discount towards your future Regular Maintenance Cleans, making the ongoing upkeep of your home even more affordable.

Question 12

How is payment handled?

Accepted Answer

For your convenience, our Regular Maintenance Cleans are prepaid on a monthly basis. This ensures your schedule is locked in and you never have to worry about individual payments. Our other services, like Deep Cleans, are billed upon completion.

Question 13

How do I book a cleaning service?

Accepted Answer

Booking with us is simple. The best way to get started is to fill out our online booking form. Provide us with the details of your home and your cleaning needs, and we will get back to you promptly to arrange your service and answer any further questions.

Question 14

Will I have the same cleaner for every visit?

Accepted Answer

We understand the importance of the trust and consistency that comes from having a familiar face in your home. We always strive to assign the same dedicated cleaner to your Regular Maintenance Cleans. However, we cannot offer an absolute guarantee due to unforeseen circumstances like illness, holidays, or staff changes.

In the event a new cleaner is assigned to your home, we have a professional handover process. We will always notify you in advance, and we will arrange a joint cleaning session where your previous cleaner introduces the new team member to your home and your specific needs. This ensures a seamless transition and maintains the high standard of care you expect from us.

Question 15

Which areas of Oxford do you serve?

Accepted Answer

We are proud to offer our professional cleaning services across a wide range of neighbourhoods in and around Oxford. Our service areas include:

Central Oxford
Headington
Iffley
Jericho
Kidlington
Marston
North Oxford
Osney
Park Town
Summertown
Walton Manor
Wolvercote

If you are located near Oxford but do not see your area listed, please contact us to confirm availability.

Question 16

Do I need to provide any cleaning equipment or supplies?

Accepted Answer

We provide all the specialised, eco-friendly cleaning products needed to make your home shine. We kindly ask that you provide the main equipment: a vacuum cleaner, a mop, and a bucket. This practice ensures that equipment used on your floors and carpets has only ever been used in your home, preventing any cross-contamination.

Question 17

Do you offer ironing services?

Accepted Answer

Yes, professional ironing is available as an optional extra that you can add to your cleaning service. Please specify this requirement when you fill out the booking form so we can allocate the necessary time.

Bespoke Home Management

Frequently Asked Questions about our Oxford Cleaning Services

About Christina's Cleaners

Our Cleaning Services & Process

Our Eco-Friendly Approach

Pricing & Booking

Service Areas & Logistics